Table of Contents
Privacy Policy
At Fapico, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our home services platform.
Last Updated: December 2024
This policy complies with the Information Technology Act, 2000 and the Personal Data Protection Bill of India.
Overview
Fapico ("we," "our," or "us") operates a digital platform that connects customers with home service providers across India. This Privacy Policy describes our practices regarding the collection, use, and disclosure of information that we receive through our website, mobile application, and related services.
By using our services, you consent to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully and contact us if you have any questions.
Information We Collect
Personal Information
- • Name, email address, and phone number
- • Postal address and location data
- • Profile picture and preferences
- • Payment information and billing details
- • Government-issued ID for verification (service providers)
- • Banking details for payments (service providers)
Usage Information
- • Service booking history and preferences
- • Search queries and browsing behavior
- • Communication records with service providers
- • Reviews, ratings, and feedback
- • Support interactions and queries
Device & Technical Information
- • IP address and device identifiers
- • Browser type and operating system
- • App usage analytics and crash reports
- • Location data (with your permission)
- • Cookies and similar tracking technologies
How We Use Your Data
Service Delivery
- • Facilitate service bookings and connections
- • Process payments and transactions
- • Provide customer support
- • Send service updates and notifications
Platform Improvement
- • Analyze usage patterns and preferences
- • Enhance user experience and features
- • Develop new services and offerings
- • Conduct research and analytics
Communication
- • Send promotional offers and updates
- • Provide important service announcements
- • Respond to inquiries and feedback
- • Send marketing communications (with consent)
Legal Compliance
- • Verify identity and prevent fraud
- • Comply with legal obligations
- • Resolve disputes and enforce agreements
- • Maintain security and safety
Data Sharing & Disclosure
We do not sell your personal information to third parties. We only share your data in the following circumstances:
Service Providers
We share necessary information with service providers to facilitate bookings, including your name, contact details, and service requirements. This enables them to contact you and complete the requested services.
Business Partners
We may share aggregated, anonymized data with trusted partners for analytics, marketing, and service improvement purposes. This data cannot be used to identify individual users.
Legal Requirements
We may disclose your information when required by law, legal process, or to protect our rights, property, or safety, or that of our users or the public.
Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted data storage
- • Regular security audits and updates
- • Secure payment processing
Administrative Controls
- • Access controls and authentication
- • Employee training on data protection
- • Incident response procedures
- • Regular backup and recovery testing
Important Security Notice
While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.
Your Rights & Controls
Access & Portability
You have the right to access, review, and download your personal data stored with us.
Available through your account settings or by contacting support.
Correction & Updates
You can update, correct, or modify your personal information at any time.
Use your account dashboard or contact our support team.
Deletion & Erasure
You can request deletion of your account and associated personal data.
Some data may be retained for legal or business purposes.
Communication Preferences
Control your notification and marketing communication preferences.
Manage settings in your account or use unsubscribe links.
Third-Party Services
Payment Processors
We use secure third-party payment processors (Razorpay, PayU) that comply with PCI DSS standards. Your payment information is processed securely and not stored on our servers.
Analytics Services
We use Google Analytics and similar services to understand user behavior and improve our platform. These services may collect data about your usage patterns.
Communication Tools
We use third-party services for SMS, email, and push notifications. These providers process your contact information solely for delivering communications.
Data Retention
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: privacy@fapico.com
Phone: +91-800-123-4567
Response Time: Within 48 hours
Registered Office
Fapico Technologies Private Limited
123 Business Park, Sector 18
Gurugram, Haryana 122015, India
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated policy.